Mafia Casino Responsible Gambling Support
Self-exclusion and account closure are available any time by contacting our Support Service Team. We ask every player to be at least 18 and to treat gambling as leisure, not income.
Read Our GuidanceStaying In Control When You Play Online Casino Mafia
We built our approach to Online Casino Mafia around a simple message: gambling should be a fun and exciting way to spend time, not a source of income. Rather than offering a long menu of adjustable limits, we focus on clear guidance and a direct line to our team whenever a break is needed.
What support actually covers
Our control guidance asks players to treat gambling as leisure rather than income, to avoid chasing losses by seeking an immediate refund, to play only with spare funds, to keep track of time and money spent, and to contact support for a temporary exclusion if a break is needed. These are the practical habits we recommend before, during and after any session on the casino or sportsbook.
Account closure and support-initiated temporary exclusion are the two mechanisms we operate directly. Anything beyond that, such as adjusting deposits or payment behaviour, is left to the player's own judgement, which is why the self-assessment questions below matter so much.
Self-Assessment And Self-Exclusion
We ask players to consider a set of self-assessment questions, including whether gambling distracts from work or school, whether sessions are played alone for long periods, whether money or time spent has ever been hidden from others, and whether a player tries to recoup losses as soon as possible after a loss. Answering yes to most of these questions is a signal worth acting on.
Self-exclusion is requested by email to our Support Service Team, and we assist in closing the account as part of that request. Players who self-exclude must tell us about any other accounts they hold and commit to not opening new ones, since we cannot monitor activity on accounts we are not told about. We are not liable for losses on accounts outside our own records.
Parents are advised to install internet filters to prevent underage access, since the minimum age to register is 18 and any winnings gained by an underage player are cancelled. We recommend reviewing our overview of the site before deciding how much time or money to commit.
Where We Can Help And External Support
The table below sets out the tools we operate directly alongside independent organisations players can contact for further support with their gambling.
| Support option | How it works |
|---|---|
| Account closure | Requested by email; account closed once no balance or pending withdrawal remains |
| Temporary exclusion | Support-initiated, requested through our Support Service Team |
| GamCare | Independent organisation for gambling support |
| Gamblers Anonymous | Independent peer-support organisation |
| Gambling Therapy | Independent organisation offering gambling support |
We do not currently operate deposit, loss or session limits, reality checks or cooling-off periods, so closure and support-initiated exclusion remain the two routes available directly through us, alongside the three organisations listed above.